TERMS AND CONDITIONS

of the entrepreneur Alisa Kulova

with registered office at Holečkova 180/111, 150 00 Prague 5

identification number: 21373272

for the sale of goods via the online store located at www.reveurstore.com

Article 1. INTRODUCTORY PROVISIONS

1. These terms and conditions (“Terms and Conditions”) of business of the entrepreneur Alisa Kulova, with registered office at Holečkova 180/111, 150 00 Prague 5, identification number: 21373272 (the “Seller”), regulate in accordance with Section 1751 (1) of Act No. 89/2012 Coll., Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (the “Purchase Contract”) concluded between the Seller and another natural person (the “Buyer”) through the Seller’s online shop. The online shop is operated by the Seller on the website located at www.reveurstore.com (the “Website”) via the website interface (the “Web Interface of the Store”).
2. Provisions diverging from the Terms and Conditions can be agreed in the Purchase Contract. Diverging provisions in the Purchase Contract take precedence over the Terms and Conditions.
3. The Seller may amend or supplement the Terms and Conditions. Rights and obligations established during the validity of the previous version are not affected by these changes.

Article 2. CONCLUSION OF THE PURCHASE CONTRACT

1. Any presentation of goods on the Web Interface of the Store is informative in nature and the Seller is not obliged to conclude a purchase contract for such goods. Section 1732 (2) of the Civil Code does not apply.
2. The Web Interface of the Store contains information about the goods, including the prices and the cost of returning goods if they cannot be returned by normal postal means due to their nature. All prices shown include VAT and related charges. The prices remain valid as long as they are displayed on the Web Interface. This does not prevent the Seller from concluding a contract under individually negotiated terms.
3. The Web Interface of the Store also provides information about packaging and delivery costs and the methods and timing of delivery. These costs apply only for deliveries within the Czech Republic. If the Seller offers free delivery, this is conditional on payment of a minimum order value as stated on the Web Interface. Partial withdrawal from the contract by the Buyer which results in the remaining order falling below this minimum removes the right to free delivery, and the Buyer must pay for delivery. The Seller may offer free delivery for limited-time events or special offers, with conditions always specified on the Web Interface.
4. To place an order, the Buyer fills out the order form in the Web Interface. This form requires information on:
   1. The goods to be ordered (added to the shopping cart by the Buyer)
   2. The method of payment, the required delivery method of the goods
   3. Information on the delivery costs (collectively the “Order”)
5. Before submitting the Order, the Buyer can check and correct any information entered, including correcting errors. By clicking “Order with obligation to pay” the Buyer submits the Order; information in the Order is considered correct by the Seller. The Seller will confirm receipt of the Order by e-mail to the Buyer’s e-mail address as entered in the account or order (“Buyer’s e-mail address”).
6. The contract between the Seller and Buyer is concluded when the Seller sends acceptance (acceptance of the Order) to the Buyer by e-mail.

Article 3. PRICE OF GOODS AND PAYMENT TERMS

1. The Buyer may pay the price and any associated delivery costs to the Seller as follows:
   1. cash on delivery or by card upon receipt, payment collected by the courier
   2. bank transfer to the Seller’s account number 325814782/0300 at ČSOB, a.s. (“Seller’s Account”)
   3. by GoPay payment system
   4. by credit card
2. The Seller does not require an advance payment or similar. This does not affect the obligation under Article 4.6 to pay the purchase price in advance.
3. If the payment is made in cash, by cash on delivery or at a pickup point, the purchase price is due on receipt of the goods.
4. For bank transfers, payment must include the correct variable symbol and is deemed complete once credited to the Seller’s account.
5. Any discounts offered by the Seller cannot be combined.
6. If usual in the sector or required by law, the Seller will issue a tax document (invoice) to the Buyer after payment, sent electronically. The Seller is not a VAT payer.

Article 4. WITHDRAWAL FROM THE PURCHASE CONTRACT

1. For custom-made goods, the Buyer as a consumer is not entitled to withdraw from the Purchase Contract within 14 days without giving a reason, if the goods were manufactured to the Buyer’s specification or tailored to personal needs. This does not affect the Buyer’s rights regarding defective performance in such cases.
2. Unless otherwise stated in Article 4.1 or where withdrawal is excluded, the Buyer has the right under Section 1829 (1) and (2) of the Civil Code to withdraw from the Purchase Contract within 14 days from taking delivery of the goods.
3. Withdrawal must be sent within that period, using the template form available at reveurstore.com, or by e-mail to reveur.jewels@gmail.com.
4. On withdrawal, the Purchase Contract is void from the start. Goods must be sent or handed back without undue delay and no later than 14 days from withdrawal, unless the Seller offers to collect them. This period is met if the goods are sent before it expires. The Buyer bears the cost of returning the goods unless agreed otherwise.
5. The Seller will refund all received payments from the Buyer within 14 days of withdrawal, by the same method originally used unless otherwise agreed. The Seller is not obliged to refund before the goods are received back or the Buyer has proved they have been returned.
6. The Seller may set off any claim for damage to the goods against the Buyer’s claim for a refund.
7. If the Buyer has the right to withdraw from the contract under Section 1829 (1), the Seller may also do so at any point before the Buyer has received the goods, refunding the purchase price without undue delay by bank transfer.

Article 5. DELIVERY OF GOODS

1. Where delivery method is arranged at the Buyer’s special request, the Buyer bears any additional risk and cost for that method.
2. When accepting the goods, the Buyer must check the integrity of packaging and report any defects to the courier. If the packaging is found to be damaged indicating unauthorised opening, the Buyer need not accept the delivery. This does not affect the Buyer’s statutory rights regarding defective goods.
3. Goods are delivered by specialised couriers listed at reveurstore.com, with details and tracking provided by the Seller, where available.
4. The Seller is not liable for failed delivery due to errors or omissions on the part of the Buyer (e.g. incorrect or incomplete address); in such cases the Seller will inform the Buyer of failed delivery.

Article 6. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

1. The Buyer may claim for goods which do not conform to the Purchase Contract or have defects. A claim may also be made if the Seller’s actions are inappropriate or contrary to these Terms and Conditions.
2. If the Buyer is a consumer, they may claim for defects discovered within two years of delivery, unless otherwise stipulated. Where a claim is valid, the period is suspended for the duration the Buyer cannot use the goods. The Seller warrants at the time of delivery that:
   1. Goods conform to description, type, quantity, quality, functionality, compatibility, and other agreed characteristics;
   2. Goods are fit for the agreed or usual purpose for such goods;
   3. Goods are delivered with agreed instructions and accessories;
3. Unless otherwise agreed, or with the Buyer’s clear consent, the Seller further warrants that, in addition to the above:
   1. Goods are fit for normal use, comply with third party rights, law, technical standards, or industry codes where applicable;
   2. The goods, regarding quantity, quality, longevity, functionality, compatibility, and safety, correspond to usual expectations based on the Seller’s or chain’s public declarations, particularly in advertising or labeling, unless the Seller proves they were unaware or that it could not influence the sale;
   3. Are provided with all accessories and instructions that can reasonably be expected;
   4. Match sample or pattern provided before contract.
4. If a defect appears within one year of delivery, it is considered present at the time of delivery unless that is inconsistent with the nature of the goods.
5. The right to claim does not apply if the Buyer caused the defect.
6. Normal wear and tear (including for jewelry: minor scratches, changes in surface shine, thinning of surface coatings like rhodium/plating from use; and for ceramics, minor surface changes from normal handling/cleaning) do not constitute defects. Natural variations in color, structure, glaze pattern, or other aesthetic traits typical of hand-made items or materials are not defects.
7. The provisions of this Clause 6 do not apply if:
   1. The defect was present at delivery and a discount was agreed for it;
   2. The defect was caused by improper handling or care by the Buyer;
   3. The defect was caused by overuse, or by use in conditions not regarded as normal;
   4. The defect arose from improper use, storage or maintenance contrary to Seller’s or manufacturer’s instructions, or from Buyer’s interference or mechanical damage;
   5. The defect was caused by external events outside Seller’s influence.
8. Defects must be claimed without undue delay of discovery, either by describing the defect or its manifestation; otherwise the right to claim may be refused.
9. A consumer Buyer may claim at any Seller’s site where the purchase was made, preferably via the online form at reveurstore.com. Proof of claim (mainly the purchase date) must be provided, usually a receipt or warranty card.
10. For effective claim processing, the claim should include: name, contact, order details or relevant context, the Buyer’s specific request, and—in the case of product complaints—also the product in question.
11. If the claim needs supplementing, the Seller will request this before processing.
12. The Seller must issue written confirmation, stating the date of claim, its content, requested way of settlement, and Buyer’s contacts.
13. Claims, including remedying defects, must be settled and the consumer Buyer informed within 30 days unless otherwise agreed. The Buyer is informed of settlement by their chosen method (e.g. email or in writing). Failing timely settlement, the Buyer as a consumer may withdraw from the contract or claim a reasonable discount.
14. The Seller will issue confirmation of the date and manner of claim settlement, including confirmation of repairs and their duration, or written justification of claims denial.
15. If goods are defective, the Buyer has statutory rights. They may require repair or replacement, unless that is impossible or unreasonably expensive compared to alternatives, considering the defect’s seriousness, normal value, and whether the alternative causes difficulty for the Buyer.
16. The Seller may reject a repair if it is impossible or disproportionately expensive compared to the value of the defect-free goods.
17. The Seller will repair the defect within a reasonable time so as not to cause the Buyer significant complications, taking into account the nature of the item and the purpose for which the Buyer bought the goods.
18. For repairs, the Seller bears the cost of transporting the goods.
19. If the Buyer does not collect the goods within a reasonable time after notification of repair, the Seller may charge storage at the normal rate unless otherwise agreed.
20. The Buyer may claim a reasonable discount or withdraw from the contract if:
    1. The Seller refuses or fails to repair;
    2. The defect repeats;
    3. The defect is a substantial breach of contract;
    4. The Seller’s statements or circumstances make clear the defect will not be remedied in time or without significant inconvenience.
21. The discount is the difference between the defect-free value and the value received.
22. The Buyer may not withdraw from the contract if the defect is minor; defects are presumed not to be minor.
23. Upon withdrawal, the Seller refunds the purchase price without delay after receipt of or proof of dispatch of the goods.
24. The Seller is not obliged to accept goods returned cash on delivery.
25. The Buyer may appeal the Seller’s decision in a complaint to the customer service manager at reveurstore.com.
26. Refunds are paid by the same method as originally used unless otherwise agreed.
27. The rights from defective performance and claims also apply to goods made to special order, under the following exceptions:
    1. Custom-made items (notably hand-made ceramics and jewelry with custom motifs) may display minor differences in shade, texture, shape, size, or motif location compared to samples or visuals; provided these differences are usual in hand-production and do not affect functionality, they are not defects.
28. For custom-made goods, the Buyer as consumer cannot withdraw from the contract within 14 days without giving a reason. This does not affect statutory defective performance rights if a defect is present.
29. The Buyer is responsible that any motif, design, text, or other material they provide for custom goods does not infringe third party rights (copyright, trademarks, or personal rights); the Seller is not responsible for defects arising from an unsuitable or illegal Buyer specification.

Article 7. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

1. The Buyer acquires title to the goods on full payment.
2. The Seller is not bound by any codes of conduct in relation to the Buyer as defined in Section 1820 (1)(n) of the Civil Code.
3. Consumer complaints are handled by the Seller via email; details are provided in the email. The Buyer is notified of outcomes via the email address provided. The Seller does not maintain additional complaint-handling rules.
4. Disputes not resolved by mutual agreement may be submitted by the consumer to the Czech Trade Inspection Authority (COI), at Gorazdova 1969/24, Prague 2, ID 00020869, https://adr.coi.cz/cs. The EU’s ODR platform is also available at http://ec.europa.eu/consumers/odr.
5. The European Consumer Centre Czech Republic, at Štěpánská 567/15, 120 00 Prague 2, http://www.evropskyspotrebitel.cz, is the contact point for Regulation (EU) No 524/2013 on online dispute resolution.

Article 8. PRIVACY POLICY

1. The Seller fulfils its information obligations towards the Buyer under Article 13 of Regulation (EU) 2016/679 (GDPR) regarding personal data processing (for contract performance, pre-contract discussions, and statutory obligations) in a separate privacy policy document.

Article 9. SENDING COMMERCIAL COMMUNICATIONS AND STORING COOKIES

1. The Buyer agrees under Section 7(2) of Act No. 480/2004 Coll. on Certain Information Society Services, as amended, to receive commercial communications from the Seller at their email address or phone number. The Seller’s information obligation regarding data processing for this purpose under Article 13 of GDPR is fulfilled in a separate document.
2. The Seller fulfils its statutory obligation regarding cookies on the Buyer’s device in a separate cookies policy document.

Article 10. FINAL PROVISIONS

1. If the contractual relationship contains an international element, the parties agree Czech law applies. This choice of law does not deprive the consumer of protections granted by mandatory provisions which would otherwise apply.
2. If any provision is invalid or ineffective, it will be replaced by one closest in purpose; the invalidity or ineffectiveness of one provision does not affect the rest.
3. The purchase contract including these terms and conditions is archived electronically by the Seller and is not accessible.